PWP Crashes when opening Paint Tool in Workspace with Complex Mask

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jfoster
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What is the make/model of your primary camera?: Canon/5DMIII

PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by jfoster »

I have a Workspace file that consistently crashes when the Paint Tool is opened. I once again set a custom Mask Default prior to this happening.

I created a detailed edge mask. Saved the mask as a file. Opened the mask file. Then upon the attempt to open the Paint Tool on the mask file (tiff) PWP crashes. Here's what the Workspace looks like on screen:

PaintToolCrash.jpg
PaintToolCrash.jpg (61.09 KiB) Viewed 3032 times

Attached are zips of the Workspace file and the Mask.default files.


Jeff
Attachments
DefaultMask.zip
(359 Bytes) Downloaded 134 times
PaintToolCrashWorkspace.zip
(172.96 KiB) Downloaded 148 times
jsachs
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by jsachs »

Not seeing it crash here.
Jonathan Sachs
Digital Light & Color
Marpel
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by Marpel »

I have had many similar experiences in the past with PWP8 crashing when using the Paint Tool, often after doing a few prior operations. It got to the point where I don't do my painting in PWP (unless only a small bit and save often) and use another program for that. In fact, I think I may have commented on this before.

Jeff, as I have a computer which is not uber high end and, although has plenty of ram, it does not have a separate Graphics card (it's integral to the CPU, I think - not super knowledgeable in this area), I wonder if your system suffers from the same thing.

Marv
jfoster
Posts: 174
Joined: December 1st, 2011, 1:39 pm
What is the make/model of your primary camera?: Canon/5DMIII

Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by jfoster »

Hmm... my GPU is an AMD, so no CUDA available. Core I7-4790s @ 3.2 GHz, 32 GB RAM, Radeon R9 290x 8 GB Vid Mem. Win 10 Home x64

I'm going to play with it more later. I've seen a very similar crash a number of times in the past. This is the first time I can (somewhat) reliably reproduce it.

Jeff
jsachs
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by jsachs »

It looks like you are still on 8.0.78 -- I did fix a problem with Mask Paint in 8.0.79 -- not sure if it is related.
Jonathan Sachs
Digital Light & Color
jfoster
Posts: 174
Joined: December 1st, 2011, 1:39 pm
What is the make/model of your primary camera?: Canon/5DMIII

Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by jfoster »

The forum software seems to mangle the uploaded jpgs. It's 8.0.79 I'm running - upgraded from 8.0.76 prior to starting the edit earlier.

Trying to zero in on parameters that change whether it crashes or not. Not seeing a crash yet running single monitor. Once did not see a crash with two monitors - all other times PWP crashed running two monitors. Not convinced that that's significant yet though, but something is causing the problem to occur intermittently.
jfoster
Posts: 174
Joined: December 1st, 2011, 1:39 pm
What is the make/model of your primary camera?: Canon/5DMIII

Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by jfoster »

Jonathan,

I sent you a link to a screen capture video of the crash. Don't know if it will help or not.

Jeff
Marpel
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Joined: September 13th, 2009, 3:19 pm
What is the make/model of your primary camera?: Nikon D810
Location: Port Coquitlam, British Columbia

Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by Marpel »

Funny enough, I run two monitors.

Marv
jsachs
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Joined: January 22nd, 2009, 11:03 pm

Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by jsachs »

Do you have a default settings file set for the Paint tool?
Jonathan Sachs
Digital Light & Color
jfoster
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask

Post by jfoster »

Don't recall, but attached is a zip of the files in the \Picture Window Pro\Paint subdirectory.
Attachments
PaintSubdirectoryFiles.zip
(3.15 KiB) Downloaded 151 times
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