PWP can't open JPG-files, Error reading file

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MarcelM
Posts: 6
Joined: June 9th, 2011, 5:30 am
What is the make/model of your primary camera?: Canon 40D

PWP can't open JPG-files, Error reading file

Post by MarcelM »

PWP has trouble opening certain jpg-files.
I believe they were previously converted from "ON1 PhotoRaw" and "Affinity Photo".
It says "Error reding file: [name of file]".
What could that be?
With Windows (10) Explorer, I tried to find a hint in the file's properties but didn't notice anything unusual here.

Thanks in advance,
Marcel
jsachs
Posts: 4219
Joined: January 22nd, 2009, 11:03 pm

Re: PWP can't open JPG-files, Error reading file

Post by jsachs »

Can you email me one of the files? (jsachs@dl-c.com)

Some JPEG files may use CMYK instead of RGB -- it this is the case, Picture Window will not read them.

Can you open the image files the Microsoft Photos app?
Jonathan Sachs
Digital Light & Color
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