Can't open or save files

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Staylor2
Posts: 15
Joined: April 25th, 2009, 10:45 am
What is the make/model of your primary camera?: Panasonic Lumix G
Location: Twain Harte, CA
Contact:

Can't open or save files

Postby Staylor2 » December 4th, 2016, 9:13 pm

This is a new behavior on a Windows 10 computer. I have run PWPro on this computer before but today when I try to open a file from the menu I get the hour glass but it never goes away and I have to close the program. If I right click and select open with PWPro it will open the file and I can do any operations on it. Then, however, when I try to save the file, it again locks up. I was able to create and save a layout file. I upgraded to the latest PWPro version and that made no difference.
Steve Taylor

Staylor2
Posts: 15
Joined: April 25th, 2009, 10:45 am
What is the make/model of your primary camera?: Panasonic Lumix G
Location: Twain Harte, CA
Contact:

Re: Can't open or save files

Postby Staylor2 » December 4th, 2016, 11:13 pm

After clicking on File>Save as, I waited a while and then went to have dinner. About an hour later I came back and the "save as" dialog box was up and I was able to save the file. I don't know how long it took to finally come up.
Steve Taylor

Staylor2
Posts: 15
Joined: April 25th, 2009, 10:45 am
What is the make/model of your primary camera?: Panasonic Lumix G
Location: Twain Harte, CA
Contact:

Re: Can't open or save files

Postby Staylor2 » December 4th, 2016, 11:21 pm

And now I have rebooted my computer and PWPro seems to be working correctly. That was weird.
Steve Taylor

CKirkwood
Posts: 9
Joined: January 24th, 2014, 10:19 am
What is the make/model of your primary camera?: unknown

Re: Can't open or save files

Postby CKirkwood » December 7th, 2016, 9:21 pm

You might want to run checks on your hard drive, and also confirm that your important files are identical to their backups (and don't write over the backups).

I wouldn't just ignore this, especially if something like this happens again, because it might be a flaky hard drive that will eventually fail. I speak from sad experience.

--Craig

dvhirst
Posts: 12
Joined: January 18th, 2010, 1:56 pm
What is the make/model of your primary camera?: Canon 70D
Location: Eugene, OR USA

Re: Can't open or save files

Postby dvhirst » December 20th, 2016, 3:50 pm

There are a number of utility apps that continuously monitor hard drive SMART diagnostic information and provide an alarm when things start to go bad. I've used one of them for a long time now, and it has saved me much grief. The reality is hard drives fail; it is a matter of when, not if. The SMART diagnostic info gives useful advance notice that a drive is starting to fail, so you have time to act on the knowledge. I hesitate to recommend one of these apps, but searching the topic (and perhaps looking at the Windows Secrets newsletter) should help you find one that works for your setup. And the discussion on this Board about backup implementation is also an excellent reference.

Best wishes.
Don Hirst
Canon 70D, 17-40L, 24-105L, 100-400L
Canon G10


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