Search found 13 matches

by jdrusk
August 4th, 2016, 4:39 pm
Forum: Picture Window Support
Topic: Transferring license to new computer
Replies: 5
Views: 3626

Re: Transferring license to new computer

I downloaded the latest version per instructions. It told me that I needed the key for an earlier version, which I no longer possess. I am now running the demo version. As an aside, I have been a Digital Light & Color customer for around twenty years.
by jdrusk
August 3rd, 2016, 3:22 pm
Forum: Picture Window Support
Topic: Transferring license to new computer
Replies: 5
Views: 3626

Transferring license to new computer

I'm have trouble transferring my license to a new computer. The license number [supressed] returns and "invalid" message
by jdrusk
June 27th, 2015, 5:48 pm
Forum: Picture Window Support
Topic: Picture Window Pro v 7.0.16
Replies: 2
Views: 2980

Re: Picture Window Pro v 7.0.16

Does this release support RAW conversions for the Canon G7 x ?
by jdrusk
May 19th, 2015, 7:31 pm
Forum: Picture Window Support
Topic: Difficulties converting RAW Images
Replies: 3
Views: 3472

Difficulties converting RAW Images

I recently purchased a Canon G7X. I am getting a significant color shift when I try to convert RAW images using the 64 bit version of Picture Window 7. It is likely user error but I need to rule out that PW is not the culprit. JPEGs look fine but not the images generated from Canon .CR2 files. Does ...
by jdrusk
August 28th, 2014, 4:32 pm
Forum: Picture Window Support
Topic: PWP Update 7.0.14
Replies: 7
Views: 5711

Re: PWP Update 7.0.14

I'll try again. I don't have much hope that it will work. I think I will have to restore the previous version from backup.
by jdrusk
August 28th, 2014, 4:31 pm
Forum: Picture Window Support
Topic: PWP Update 7.0.14
Replies: 7
Views: 5711

Re: PWP Update 7.0.14

I'll try again. I don't have much hope that it will work. I think I will have to restore the previous version from backup.
by jdrusk
August 27th, 2014, 7:13 pm
Forum: Picture Window Support
Topic: PWP Update 7.0.14
Replies: 7
Views: 5711

Re: PWP Update 7.0.14

Thanks for your prompt reply. I tried again awhile ago. Within seconds of the time the program begins to install I get a popup box that says "Access is denied". The message board will not allow me to upload the print screen.
by jdrusk
August 27th, 2014, 4:05 pm
Forum: Picture Window Support
Topic: PWP Update 7.0.14
Replies: 7
Views: 5711

Re: PWP Update 7.0.14

Two problems. First, I tried to download and install 7.0.14 but the install failed. What programs are likely to deny access so I can disable them for the install? Secondly, will the new update support Nokia Lumia 1020 RAW files in the .DNG format.
by jdrusk
July 13th, 2013, 7:57 pm
Forum: Picture Window Support
Topic: Downloaded easily
Replies: 0
Views: 2572

Downloaded easily

Downloaded easily. Quick look shows that saved settings transferred from 6 to 7.0.10 with no difficulty.
by jdrusk
January 1st, 2010, 2:23 pm
Forum: Picture Window Support
Topic: New computer
Replies: 9
Views: 6518

Re: New computer

Jonathan:

I may be dense but I can find no serial number on the "About" page.

John Rusk